faqs
General Information
First off, note that this brand is very untraditional in terms of industry standards as far as how most clothing lines operate. There are a couple simple steps to take in order to get caught up to speed. Once you're locked in, you'll no longer be one of those that check randomly month after month waiting for a design that'll never become available again.
Our collection section is what's limited and only sold for 24 hours. We never print the same design twice. Once it's gone, it's gone forever. No, we will not be rereleasing it.
So if you truly don't want to miss any of our specialty items, follow the next two steps. After experiencing one of our drops you'll be happy you did this.
1. Join the limited release list located at bottom of this site (simply enter your email address). By doing this, not only will you be kept in the loop on new limited edition releases, but you'll also be able to see our 007 locked hidden/stealth collections not viewable to the public each time they are released. Be sure to confirm your subscription via email afterwards, and if you feel you're not getting the new release email blasts, check your spam and mark our mail as "not spam".
2. Download our "Superfresh Clothes" app on the iPhone or Android
To order bonus items from The Scraps, receive promo discounts, and new release notifications that will be sent directly to your Android or iPhone. Remember, once it's gone it's gone so if an item catches your eye, please don't hesitate thinking you can come back the following week to get it, because if it was a "collection" item, it will be sold out.
The Scraps is essentially a customers last chance at possibly grabbing a piece they may have missed for any reason. Scraps is not always available, but if/when we have it, it's normally released within 1-2 weeks after the limited edition item starts shipping to customers within it's original shipping dates posted in the product description. You can find this on the website under "Shop".
Visit the sizing guide page
Yes, we ship to almost every country around the world. Again, remember that orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country. More details
We do not cut corners on inks used, we pay the extra costs for premium materials, and some of the prints will fade after being washed. Black prints tend to fade the most, but will last many washes and wear well.
All of our limited edition collection of shirts, tanks, and hoodies are 100% hand printed here in the United States. Most of the shirts use soft hand plastisol in order to get a brighter finish. Other none limited edition collection designs are screen printed first, and then machine pressed to finalize.
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
It depends on your country and the size of your order. If you'd like to get an idea of shipping, simply add the items to your cart, select your country, and press the “update total” button.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country. More details
Please send an email to contact@superfreshclothes.com in which a team member will send you link to update your payment.
Follow these 4 easy steps to cancel your membership:
1.) Login to your account
2.) Click "Manage Memberships"
3.) Go to Actions and click "Cancel" (located right below)
4.) Click "Confirm" to cancel the membership once you see the message: "Are you sure you want to cancel this membership?" and you're all finished.
For additional information about Superfresh, contact us.
Orders
Sounds like you have encountered the infamous "cart jacking". What this basically means is that you took a bit longer than usual to checkout. This gives the opportunity to someone else to take your cart if they do it fast enough. Unfortunately we do not have control over this at this time. For future reference, once you have your desired items you have to be quick to check out. Otherwise you run the chance of getting “cart jacked”.
Unfortunately yes, we’re unable to add a promo in the system once an order is placed. But, we can always cancel your order so you can add it. Now of course that would be at your own risk of possibly losing an item ordered. But we'd never allow a customer to feel as though they're stuck with a purchase without an option. If not, you can use it on your next order.
For PRE-ORDERED items we always provide the approximate ship dates on the website prior to any pre-orders being placed for customers to never feel they are in the dark about the shipping process. You can find this in the products description.
Please see image below.
If you did not order a pre-ordered item, please allow: 2-3 business days for "in stocked" items to ship.
A tracking email
will be sent automatically to the email address entered when your order was placed. Paypal can sometimes have alternate email addresses and shipping addresses saved, so keep that in mind.
International orders can take up to 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the U.S., but please do not worry as the order is still on its way and we beg of your patience.
We're unsure why this sometimes happen but an item will show as delivered but the courier didn't make it out and it'll show up the next day.
Please follow these steps below:
1) Check with the front office or a neighbor (if available).
2) If one day business day has passed, drop into the local post office with your tracking number. (Sometimes the post has it being held but no notice was left).
Shipments that weigh more than a pound (like this order) are shipped via "priority", and priority packages are insured up to $50.00 through the post office (you would file a claim with them) in the event of them mishandling or losing your package.
In the event they did lose your package, always request a mishandled letter from the supervisor and initiate to file a claim.
For the longest lasting results, drop them off at the dry cleaners. But for washing, the best way to care for your shirts is to turn them inside out and machine or hand wash them on cold in separates. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. For the least shrinkage, dry on low or hang dry.
Returns & Refunds
Unworn product can be returned/exchanged within 15 business days of delivery for store credit. Please include a copy of the packing slip that was sent with your original purchase if available.
If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. Please contact us before sending any product back.
Shipping options:
1.) You can ship it back on your own via any method of your preference. If so, please forward us the tracking number once you do so we can follow it.
2.) Or you can pay us to purchase your return label from the U.S. Post Office for you. We get a small discount on shipping and you may save yourself some time and hassle at the post office. Keep in mind, If you're exchanging, you'll need to pay for two ways of shipping (1) from you to us. And (2) for the new exchange from us to you.
Basically, we'd be emailing you a label to simply print out, tape to your package, and drop off with your postman or to your local post office (skipping the line inside of course - just walk it to the front or drop off on the counter).
Please note that all customers have 7 days to complete the requested return/exchange otherwise the product will be put back into public inventory.
Returns should be mailed to:
SuperFresh inc
PO Box 5316
Chula Vista, CA 91912-5316
All sales are final outside the U.S.